The player profile is a full-picture view of a single player — their identity, balances, activity, and CRM history — all in one place. Open it any time you need to understand what a player has been doing or make a decision about them.
Use Cases
Investigating a complaint. A player says their deposit didn't go through. Open their profile, go to Transactions, filter by date, and see the exact status and fail reason in seconds.
Pre-campaign VIP check. Before sending a high-value bonus offer, confirm the player's real balance, lifetime deposit sum, and churn probability to make sure they're still active and worth the spend.
Attribution deep-dive. A player converted from a campaign — but which channel actually drove their bets? Check Bets or Games/Spins for the UTM Source, Medium, and Campaign columns on each row.
Spotting a problem player. Self-Excluded and Blacklist flags are visible right in the header on every tab. You'll never miss them.
Player Header
The header appears at the top of every tab in the profile. It's the same across all sections — you always have context no matter where you are.
Left block — identity:
Name / Nickname
Date of Birth (Age)
Country
Language
Reg Date
Middle block — account:
Project
Customer ID
Status
Self-Excluded — green dot means user is not self-excluded
Blacklist — green dot means not blacklisted
Right block — traffic source:
UTM Source - registration UTM Source
Refcode - registration refcode
Last login ref. - last login refcode
Email
Phone
Far right block — financials:
Dep Sum (LT) — total lifetime real-money successful deposits
Wd Sum (LT) — total lifetime real-money successful withdrawals
Wd Sum (process) — withdrawals currently in processing
Bonus Balance — current bonus funds
Real Balance — current real money balance
Last visit is shown next to the player ID at the top. The icon immediately next to the player ID indicates KYC status: gray means no KYC verified, green means KYC is confirmed. If the player is a developer account, that is also marked next to the player ID.
Tabs
Transactions
The default tab when you open a profile.
Two sub-tabs: Transactions and Pay Info.
Transactions shows the full financial history. Summary badges at the top give you totals at a glance:
Total Deposit Amount (real-money successful)
Total Bonus Amount
Total Withdrawal Amount (real-money successful)
Columns: Transaction ID, Type, Direction, Created, Modified, Status, Sum, Pay method, Fail Reason, Requisites, Refcode, UTM Source, UTM Medium, UTM Campaign, Comment.
Type is either Real Money or Bonus. Status shows whether the transaction completed (e.g. Success (Completed)). If a transaction failed, the Fail Reason column tells you why.
Filters: date range, Transaction ID search, Type, Direction, Status, Fail Reason.
Timeline
A chronological view of everything the player did on a given day — all event types shown as color-coded tags on a single horizontal line.
Filters: date range, Event type.
Event types visible in the timeline include:
Login attempts by country, with outcome indicator (✓ success, ✗ fail, ! warning)
Bet slips (Single, Double, etc.) grouped by sport
Game sessions by game name
Deposits with amount and currency
Email and phone contact events
Segment entries/exits
Campaign entries
Conversion events
Click any tag to expand its detail: for a login you see Time, IP, Browser name, OS, Device, refcode. Each event type shows its own relevant fields.
Bonuses
All bonuses issued to the player.
Columns: Date, Updated At, Expires At, Bonus ID, Title, Is Active, Is Used.
Filters: date range, Bonus type.
Contacts
All contact records for the player.
Columns: Type, Priority, Contact, Created at, Confirmed, Status, Subscribe, Comments, Platform.
Filters: search by value, Type, and status checkboxes — Default, Valid, Active, Invalid, Bounced, Deleted.
You can add new contacts with the + button, and edit or delete existing ones with the row-level icons.
Games/Spins
Casino game activity broken down by game session. Opens on the Games tab.
Summary badges:
Total Bet Amount (real-money successful)
Total Win Amount (real-money successful)
Total Profit — this is your GGR for this player in the selected period (real-money successful)
Columns: Game, Money Type, Last action date, Spin Count, Bet Sum, Win Sum, Payout, Profit, Game Type, Game Provider, Refcode, UTM Source, UTM Medium, UTM Campaign.
Filters: date range, Games, Money Type, Game Type.
Profit is calculated per game row. Negative profit means the player won more than they bet in that session.
Bets
Sportsbook betting history.
Columns: Bet Date, Bet ID, Money Type, Type, Bet slip status, Bet Sum, Win Amount, Refcode, UTM Source, UTM Medium, UTM Campaign.
Bet slip statuses: Win, Settled, Unsettled, Rolled Back, Place Error.
Filters: date range, search, Money Type, Type.
Click any Bet ID to open the bet slip detail panel on the right. It shows each Event within the slip: teams, start date, tournament, sport, odds, and result (Win, Loss, Half Win, etc.).
Logins
Full login history with technical context per session.
Columns: Date, IP, Refcode, UTM Source, UTM Medium, UTM Campaign, Country, City, OS, Browser, Device, Status.
Status is either Success or Fail.
Filters: date range, Country, City, OS, Browser, Device, and Success / Fail checkboxes.
The table is exportable with the download icon.
Marketing
Communication history for the player — every message sent to them through InTarget campaigns.
Columns: Type, Send Date, Message, Campaign, Segment, Clicked Date.
Filters: date range, Type.